1. Can I checkout as a guest?
Yes, we allow guest checkout for your convenience. However, we recommend that you create an account when purchasing so that you may easily locate any past order information should you need it. Additionally when you register, your account will be preloaded with 100 reward points.
2. How do I place an order ?
Ordering with Ever-Pretty is now easier than ever before! Simply browse the website and find the items you are interested in. Once you’ve found an item you would like to purchase, select the size, color, and quantity and click the “Add to Cart” button. The item will then be stored in your shopping cart and you can either check out from there or continue shopping and add more items. In your shopping cart you will be able to easily adjust quantities or delete any items prior to checking out.
3. What are the payment options?
You may pay by either credit card or PayPal. We accept all major credit cards. You may also redeem gift cards and store credit for either partial or total payment of your order.
4. What is the estimated time for delivery?
If your shipping address is within the US the estimated delivery time for standard shipping is 2-7 business days. If you select 2nd Day Air at checkout, delivery is guaranteed by end of day on the 2nd business day. Orders ship from Irvine, CA, USA.
If your shipping address is outside the US, your order will be shipped via USPS Priority Mail International which delivers within 6-10 business days.
5. Do you ship to non-US addresses?
Yes, we ship worldwide. The only exception is that we cannot ship to Brazil or Argentina as they do not allow US imports.
6. Do you ship to US territories, PO Boxes, and military addresses?
Yes, yes, and yes!
7. What is the return policy?
We hope you love your dress but we understand that shopping online can pose challenges when it comes to clothing. If your dress didn’t work out, didn’t fit, or wasn’t what you were expecting please contact us ASAP using our contact form on the website menu. We will arrange a return at your earliest convenience!
8. Can I exchange my item for a different size/color/dress?
Yes, yes, and yes! We are happy to assist you in exchanging your product if the original item did not work out.
Exchanges must be completed within 30 days of your order date. Return shipping is the responsibility of the customer but the exchange is shipped back to you free of charge. If you want to exchange for a different item we recommend that you return the original item for a refund/store credit and place a new order for the new item. You can request that the refund in this case is applied as store credit so that it is available for immediate use.
Our exchange process is very quick (typically about 1.5 weeks!) but if you need the dress for a specific event please let us know so we can ensure arrival prior to your event.
9. Can you ship my exchange to a different address?
Yes, please let us know when you request the exchange if you need the exchange shipped to a different address from your original order.
10. How does the sizing work?
The sizes displayed on this site are US sizes. All of our dresses are also labeled with AU/UK sizes as we do ship internationally. You will see both the US and UK/AU size on both the interior and exterior tags of your dress.
11. How do I know what size will fit me?
In order to select the size that will be the best fit please reference the size chart on the product page. All of our products have a unique size chart that is specific to each individual style so please reference the size chart for the specific dress you are interested in.
Please remember it is always easier to take a dress in than to let it out so we recommend going up one size if you land between sizes based on your measurements. Should the size you order not fit you, exchanges are quick and easy.
12. What should I do if I receive a damaged/incorrect item?
We always thoroughly inspects our merchandise prior to shipping; however, mistakes do happen. If you feel a mistake has been made on your order please contact us as soon as possible.
13. How can I cancel or make changes to my order after it is placed?
If you need to make any changes to your order after you have paid please contact us ASAP via E-mail so we can make changes before the order is processed. Once the order has shipped we are no longer able to make changes.
Please feel free to return your item once you receive it. Please note that if you refuse the delivery of your package we will not be able to reimburse you for these shipping charges.
14. Why does my tracking number not show any information?
Please allow 24 business hours for your tracking information to update.
15. Do you charge sales tax?
8% sales tax is charged on orders being shipped within California, USA.
16. What are your business/customer service hours?
We are open Monday-Friday 8am-5pm PST. We are closed on weekends and major federal holidays. Any inquiries received on days we are closed will be answered in the order it was received on the following business day.